Jewellery FAQs
What can I do if my ring doesn't fit?
A ring resizing services for rings bought from Don Heston Studio is offered. The cost for this service is £100.
How can I determine my ring size?
The most accurate method for establishing your ring size is to visit the camberwell workshop for an in person measurement to ensure a perfect fit for your ring. Alternatively, you may seek assistance from a reputable jeweller, but please note that we cannot guarantee a perfect fit for rings not sized by Don Heston Ltd.
What options are available for stone colours?
To explore stone colour combinations and types for your bespoke ring, please contact jay@donehston.com in order to discuss your preferences and create a tailored solution.
How long does it take to craft a bespoke ring?
The goal is to deliver bespoke rings within 2-3 weeks from the order date. If you require expedited service, please don't hesitate to get in touch.
Are custom designs available?
Absolutely. All Don Heston rings are customisable to your preferences. Please be aware that the level of customisation may impact the final price, but Don Heston Studio is more than willing to accommodate any requested adaptations to stock jewellery.
Are the materials ethically sourced?
All precious metals and gems are sourced from ethical and reputable traders. These traders undergo regular checks and monitoring to ensure they comply with legal and ethical trading standards, thereby guaranteeing the safe and responsible sourcing of materials for all of our jewellery
Furniture FAQs
What is the lead time for Don Heston Furniture pieces?
Since all Don Heston Studio pieces are made to order and bespoke, the production and delivery process typically takes between 3 to 6 weeks, however this timeframe is reducible upon discussion for special circumstances.
Are your furniture pieces available in different colours and materials?
Yes, Don Heston Studio specialises in bespoke design and crafting. We are more than happy to create our pieces in materials that suit your unique tastes and preferences.
Can I view your furniture pieces in person?
If you wish to see furniture pieces in person and it is convenient for you, please reach out, it would be a delight to invite you to the London Workshop.
Where do the exotic timbers come from?
All the materials used in crafting our furniture are eco-friendly, ethically sourced, and in compliance with environmental standards. We prioritise using reclaimed wood, FSC-certified timber, and recycled materials, reducing our environmental footprint and supporting responsible forestry practices. We believe that by choosing our furniture, you're not only bringing beauty and quality into your home but also contributing to a more sustainable and ethical future. Your support empowers us to continue our journey towards a greener and more responsible furniture industry.